Privacy Policy for SPHERICAL PICTURES (Canada)


The event organiser, SPHERICAL PICTURES (Canada), has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.

Privacy Policy for TRUST THE UNIVERSE Ticketing Page

Last updated: May 1, 2025

At TRUST THE UNIVERSE, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you purchase tickets for our immersive dome show events, and how you can control the use of your data.

1. Information We Collect

When you use our ticketing event page, we may collect:

  • Personal Identification Information: Name, email address.

  • Payment Information: Credit or debit card details and billing address (processed securely by our payment providers, not stored on our servers).

  • Transaction Details: Information about the tickets you purchase, events you attend, and any preferences you share with us.

  • Technical Information: Browser type, device, IP address, and interactions with our site (via cookies and analytics tools).

2. How We Use Your Information

We use your information to:

  • Process Transactions: Facilitate ticket purchases and provide confirmation, receipts, and updates.

  • Customer Support: Respond to inquiries or requests.

  • Communications: Send event updates, policy changes, or critical service notices.

  • Marketing (with your consent): Send newsletters, promotions, or recommendations about upcoming events.

  • Analytics & Improvements: Monitor website usage, measure conversions, and improve the user experience through tools such as Google Analytics and advertising platforms.

3. Tracking & Permissions

To improve our services and measure event success, we use cookies and tracking technologies:

  • Essential Cookies: Required for site and checkout functionality.

  • Analytics (e.g., Google Analytics 4): Helps us understand site performance, visitor behavior, and ticket purchase conversions.

  • Advertising Pixels (e.g., Google Ads, Meta): May be used to deliver relevant ads and measure campaign effectiveness.

Your Choices:

  • You may adjust your browser settings to block cookies, though some site features may not work properly.

  • In regions with specific privacy laws (e.g., GDPR, CCPA), you may opt in or out of non-essential tracking through your browser or by contacting us directly.

  • By continuing to use our ticketing event page, you consent to essential tracking and acknowledge the option to withdraw consent for marketing/analytics.

4. Protection of Your Information

We take security seriously:

  • Secure Payment Processing: All transactions are handled through secure, PCI-compliant gateways.

  • Encryption: Information transmitted through our site is encrypted.

  • Access Controls: Only authorized personnel can access personal information, and they are required to keep it confidential.

5. Sharing of Your Information

We do not sell or rent your information. We may share it only with:

  • Service Providers: Trusted third parties who support our operations (e.g., Ticket Tailor, payment processors, email providers) under strict confidentiality agreements.

  • Legal Obligations: If required by law or necessary to protect rights, property, or safety.

6. Your Rights

Depending on where you live, you may have the right to:

  • Access: Request a copy of your personal information.

  • Correction: Ask us to fix inaccuracies.

  • Deletion: Request removal of your personal data (except where legally required to retain).

  • Opt-Out: Unsubscribe from marketing emails at any time.

  • Data Portability (GDPR regions): Request a copy of your information in a machine-readable format.

  • Do Not Sell/Share (California CCPA/CPRA): Request that we not share your information for advertising purposes.

7. Third-Party Links

Our ticketing page may link to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised date.

9. Contact Us

If you have any questions about this Privacy Policy or your rights, please contact us:

Email: info@sphericalpictures.com